Forma.

Delete your account

Last updated: 12 August 2026 · Zoldan Labs Limited (NZBN: 9429053670946)

You can delete your Forma account and its data at any time, and you don't need the app installed to do it.

Option 1 — in the app (instant)

Open Forma and sign in.
Tap your account avatar (top right) to open My info.
Scroll to the bottom and tap Delete account.
Confirm. Deletion happens immediately — there is no waiting period.

Option 2 — by email (if you've uninstalled the app)

Email hello@zoldanlabs.com from the email address you signed up with, with the subject "Delete my Forma account". We use the sending address to verify the request — we can't action a deletion for an account you can't demonstrate access to, because doing so would let anyone delete anyone's data.

We action these within 7 days, and always within the 30 days our Privacy Policy commits to.

Deletion is permanent. There is no undo and no recovery window. If you only want to stop being charged, cancel your subscription instead — Settings → Account → Manage billing — and keep your training history.

What gets deleted

Data	What happens
Your profile (email, name, goals, body stats, injuries, health conditions, diet)	Deleted
Training logs, weight history, meal picks, supplement checks	Deleted
Push-notification subscriptions	Deleted
Referral records	Deleted
Active subscription	Cancelled immediately as part of the deletion
Progress photos	Never left your device in the first place — they live only in your phone's local storage. Uninstalling the app, or clearing site data, removes them.
Coach conversations	Stored on your device, not on our servers — removed with the app. The usage record we keep (timestamp and token counts, never message text) is detached from your account.

What we keep, and why

Two narrow exceptions, both described in our Privacy Policy:

Billing records — if you ever paid us, New Zealand tax law requires we retain transaction records (typically 7 years). These are kept detached from your deleted profile: the payment record survives, the link to you as a live user does not.
Crash reports — error diagnostics already collected are retained to investigate issues, with the account reference removed.

Neither can be used to sign in, to contact you, or to reconstruct your training data.

Questions

Zoldan Labs Limited, New Zealand · hello@zoldanlabs.com